CASE STUDY - HARCOURTS INTEGRITY
Name: Tim Nickoll
Company: Harcourts Integrity
Role: Senior Property Manager
Location: Maylands, WA, Australia
Tim Nickoll started property management in early 2012 and was one of the few Harcourts WA team inducted into Harcourts Future Leaders program where he attends regular high level training from industry leaders in business planning, personal development and management. Tim talked to us about how PIM has become the right Property Inspection app for their office of 5 property managers.
Property Inspection Manager: How long have you been using PIM?
Tim Nickoll: We contacted Jeremy from Property Inspection Manager in late 2015 and he came and met the team and gave a demonstration of the program. We did a short trial and were quickly convinced that PIM was the right program that we were looking for.
Property Inspection Manager: What impact has PIM made to your inspection process?
Tim Nickoll: The customised report looks much smarter than others I have seen and owners have commented on how professional the reports come across, PIM has been a great addition to our team and the team has quickly adapted.
Property Inspection Manager: What is/are the standout features of PIM from your perspective?
Tim Nickoll: Apart from the great support, the PIM team has responded to our concerns by being easy to use, cost effective and the transition was seamless which was important to us. .
Property Inspection Manager: What factors helped you decide to choose us?
Tim Nickoll: We had used other programs previously and were going through a series of issues with them. Mainly the programs were not user friendly or they were constantly crashing which caused issues with staff out on the road. The PIM team was brilliant in getting us set up and was very hands on to make sure we were up and running smoothly.
All Harcourts offices had a major rebranding recently and the reports generated from PIM were able to be quickly adapated to match the new branding including a cover page.
Since Harcourts Integrity are a large office, it was important that properties from REST were able to be easily exported and then easily imported into PIM saving data entry time.
Talk to us today. We have extensive knowledge in the inspection industry and can advise on a better practice for your office.
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